Tenant FAQs

Applications can be submitted online. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required.

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

Move-in costs vary by property. Typically, tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require last month’s rent.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement.

Rent payments can be made online through a tenant portal, by automatic bank transfer, or by check/money order, depending on the property’s payment options.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

We handle routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels.

Our approach to delivering excellent services is 30 years in the making, as is our track record for living our values:

• Integrity: Do what you say you’ll do. Fix it when you don’t.
• Respect: Practice the ‘platinum rule’ of treating others as they want to be treated. No expectations without agreement.
• Curiosity: A solid foundation from which to approach conflict, challenge, and uncertainty.
• Humility: The fast track to learning and understanding problems and people.
• Courage: See yourself and others as your/their highest and best self. Then act accordingly.

Our operating approach is simple: 1) connect well with others so we all thrive; 2) utilize efficient and effective systems to respect people’s time and leverage their talents; and 3) commit to continuous improvement.

Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

Applicants must be of legal age to enter into a lease agreement, which is 18 years or older.